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Billing
Which forms of payment do you accept?
How do I obtain a resale certificate?
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Bulbs
Are bulbs included in my pendant purchase?
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Electrical
Do fixtures come UL listed?
What voltage do I need?
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General
What is your warranty?
What is your return policy?
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Installation
How do I install my fixture?
Can I install my pendant on a beam or on a sloped ceiling?
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Products
What is included with my pendant purchase?
What is included with my chandelier purchase?
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Shipping
What if my glass arrives broken?
What is the Quick Ship Program?
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Trade
How do I join your trade program?
Do I qualify to join the Trade Program?
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Problems or Issues?
Why are there bubbles in my glass?
Why doesn't my LED bulb work?
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