Return & Cancellation Policy
CANCELLATIONS
All cancellations are subject to a 25% restocking fee. Cancellations will only be accepted within 5 days of order confirmation. Cancellations will not be accepted after the 5 day grace period.
We do not accept cancellations for custom and made-to-order metal canopies.
REFUNDS
Since most of our modern lighting is made to order, we generally aren’t a “return friendly” company. But we understand that stuff happens! If approved, we will offer a credit or exchange on unused merchandise minus a 25% restocking fee, excluding shipping and handling costs. Credits will remain on account for 1 (one) year. Niche does not offer refunds. We are unable to accept returns on custom modifications, such as custom colors, track connectors, or on any special-order item (any item or style not listed on our website). Customer is responsible for all shipping charges incurred.
At our discretion, any discounts or free shipping applied to your original order may be deducted from your return credit, with a minimum deduction of $10.00. So, for example, if we provided free shipping on your order and you returned some items, we would issue a credit to you for the price you paid for the returned merchandise, but we would deduct the greater of what we actually paid in shipping or $10.00.
All items eligible for return must have an authorized RMA number. Returns must be received within 10 calendar days of our RMA date. Items must be received in new condition and original packaging. All returned products must pass inspection by the Niche return team prior to being approved for credit. Due to their fragile nature, light bulbs are not returnable for refund.
To request a return please email us at info@nichemodern.com and be sure to include a description of the items you would like to return, the original order number, and the reason for return in your message. We cannot accept returns without an RMA, so be sure to contact us before sending anything back.
There are no returns accepted on sale, clearance, discontinued products, custom orders, made-to-order items, bulbs, or accessories. These items are considered final sale.